Legal
Terms of business
The basis on which we work, in plain terms.
1. Who we are
In these terms, “we”, “us” and “JADAMA” mean JADAMA, and “you” means the member. You can contact us at info@jadama.org.
2. Our capacity
JADAMA provides advisory, planning, reservation and coordination services on a membership basis.
Where you wish to obtain accommodation, ground transport, marine services, staff, medical or any other third-party service, we identify and introduce suitable suppliers, check them so far as we reasonably can, and coordinate arrangements with them on your instructions. You contract directly with those suppliers and you pay them directly. JADAMA is not a party to those contracts. We do not receive or hold your money for onward payment to suppliers, and we do not operate a client account.
We do not sell travel packages under our own name.
3. Membership
Membership runs for twelve months from the date we confirm it in writing. Membership is personal to you and to the household members named in your application, and it may not be transferred or sold.
We limit the number of memberships we accept in any year. Acceptance is at our discretion and we are not obliged to give reasons for declining an application.
Termination, notice and refund arrangements are set out in the membership agreement supplied before payment.
We may end membership immediately if you ask us to do something unlawful, behave abusively towards our staff or a supplier, or fail to pay fees after written notice under your agreement.
4. Fees
The annual membership fee, payment date and applicable tax treatment are confirmed in writing before payment.
There are no per-request charges, booking fees, arrangement fees or service charges. Third-party costs are your responsibility and are payable by you to the supplier.
5. How we are paid
Our full commission and conflicts policy is set out at How we are paid and forms part of these terms. In summary: we accept no commission, referral fee, rebate or other payment from any supplier, and we do not mark up third-party costs.
6. What we do not do
We do not hold client money. We do not sell packages in our own name. We do not perform services for which a licence is required in France or Monaco, including property brokerage, private security and chauffeur operation; where such services are required we introduce you to an authorised firm and verify its authorisation.
We do not gamble on your behalf in any respect, do not handle funds intended for gaming, and do not hold or use any loyalty or membership card issued to you by a gaming establishment.
7. Third-party suppliers
We select suppliers using reasonable care and skill and on the basis of our own knowledge and enquiries. We are not, however, responsible for the performance of a supplier with whom you have contracted directly, and we give no warranty as to their performance.
Where a supplier fails, we will assist you in pursuing the matter with them, and will do so at no additional charge.
8. Confidentiality
We treat everything we learn about you, your household and your affairs as confidential. We will not disclose it to any third party except as necessary to carry out your instructions, or where we are required to do so by law.
Our staff are bound by written confidentiality obligations that survive the end of their employment.
9. Data protection
Our handling of personal data is described in our privacy notice.
10. Liability
We will carry out our services with reasonable care and skill.
We are not liable for the acts or omissions of third-party suppliers with whom you contract directly, nor for losses arising from circumstances beyond our reasonable control.
Any contractual limitation of liability will be stated in the signed membership agreement and applies only to the extent permitted by law.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Complaints
Our complaints procedure is at Complaints. Please use it. We would rather hear from you than not.
12. Governing law
These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.